Terms & Conditions

Last updated 28 May 2026

These Terms & Conditions (“Terms”) govern your use of the AFP.MONSTER website and our automated comment-management and messaging service for Facebook and Instagram (the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Who we are

The Service is operated by AFP.MONSTER LTD, a private limited company registered in England and Wales under company number [COMPANY NUMBER], with its registered office at [REGISTERED ADDRESS] (“AFP.MONSTER”, “we”, “us” or “our”). You can contact us at [email protected].

2. Definitions

  • “Consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession.
  • “Business customer” means any customer who is not a Consumer, including companies, partnerships and sole traders acting for business purposes.
  • “Subscription” means a paid plan that gives you access to the Service for a defined period.
  • “Content” means the comments, posts, messages and other material processed through the Service.

3. Eligibility and accounts

You must be at least 18 years old and have the authority to manage the Facebook Pages and Instagram accounts you connect. You are responsible for keeping your login credentials secure and for all activity under your account. You must give accurate registration information and keep it up to date.

4. The Service and connected platforms

The Service interacts with Facebook and Instagram through Meta's official APIs. Your use of those platforms is also subject to Meta's own terms and policies. We are not affiliated with, endorsed by or sponsored by Meta. We are not responsible for changes Meta makes to its APIs, platforms or policies that affect the availability or behaviour of the Service.

5. Acceptable use

You agree not to use the Service to:

  • break any applicable law or any third-party platform's terms;
  • send spam, harass, or distribute unlawful, defamatory, obscene or infringing content;
  • process personal data through the Service without a lawful basis to do so;
  • attempt to gain unauthorised access to, disrupt, reverse-engineer or overload the Service or its infrastructure; or
  • resell or sublicense the Service without our written permission.

You are responsible for the Content you configure the Service to act on and for ensuring you have the right to process it.

6. Subscriptions, fees and payment

Access to paid features requires an active Subscription. Plan prices and durations are shown at the point of purchase. Payments are processed in cryptocurrency through our payment provider, Cryptomus. Your Subscription begins once payment is confirmed and runs for the period stated in your plan.

Unless stated otherwise, Subscriptions do not renew automatically; you choose to purchase a new period when your current one ends. Where a renewal or plan change involves proration, the adjustment will be shown before you confirm. Because payments are made in cryptocurrency, the amount payable may reflect exchange rates at the time of payment.

7. Consumer cancellation and refunds

This section applies to Consumers in the UK and the EU. As digital services, you normally have a 14-day right to cancel after purchase. However, by purchasing and starting to use the Service immediately, you expressly request that we begin providing it during the cancellation period and acknowledge that you lose the right to cancel once the Service has been fully performed. If you cancel before the Service is fully performed, you may be charged for what you have used up to that point.

Nothing in these Terms affects your statutory rights as a Consumer, including under the Consumer Rights Act 2015 to a service carried out with reasonable care and skill. To request a cancellation or refund, contact us at [email protected].

For Business customers, fees are non-refundable except where required by law or expressly agreed by us in writing.

8. Intellectual property

We and our licensors own all intellectual property rights in the Service, including its software, design and branding. We grant you a limited, non-exclusive, non-transferable licence to use the Service in accordance with these Terms. You retain all rights in your own Content; you grant us the limited licence necessary to host and process that Content to provide the Service.

9. Availability and changes to the Service

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may modify, suspend or discontinue features, and we may carry out maintenance, with reasonable notice where practicable. We may also update these Terms; if we make material changes we will update the ‘last updated’ date and, where appropriate, notify you. Continued use after changes take effect means you accept the updated Terms.

10. Limitation of liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be limited or excluded under applicable law (including, for Consumers, liability under the Consumer Rights Act 2015).

Subject to the above, and to the extent permitted by law: we are not liable for loss of profits, revenue, business, goodwill or data, or for indirect or consequential loss; we are not liable for losses arising from changes to, or the acts or omissions of, third-party platforms such as Meta; and our total liability to you in connection with the Service in any 12-month period is limited to the amount you paid us for the Service in that period.

If you are a Business customer, you agree to indemnify us against claims arising from your Content or your misuse of the Service.

11. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if a connected platform withdraws the access the Service relies on. On termination, your right to use the Service ends; sections that by their nature should survive (including those on intellectual property, liability and governing law) will continue to apply.

12. Governing law and jurisdiction

These Terms and any dispute arising out of them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a Consumer resident elsewhere in the UK or in the EU, you may also bring proceedings in, and benefit from the mandatory consumer-protection laws of, your country of residence.

13. Contact us

Questions about these Terms can be sent to [email protected] or by post to AFP.MONSTER LTD, [REGISTERED ADDRESS].