Terms of Service

1. The Service

AFP.MONSTER is software that helps owners and administrators of Facebook Pages and Instagram professional accounts manage comments and messages on their own accounts. The Service connects to your accounts through the official Meta APIs. You choose which accounts to connect and which rules to turn on.

The Service does not sell likes, followers, views, reviews or any other engagement. It does not create fake accounts. It does not send bulk or unsolicited messages. Messages sent through the Service are replies to activity on your own accounts and follow the rules and time limits set by Meta.

The Service includes an optional AI assistant that suggests automation settings. Suggestions can be wrong. Review them before you turn them on.

2. Eligibility and accounts

You must be at least 18 years old and able to enter a binding contract. If you use the Service for a business, you confirm that you have authority to bind that business.

You must give correct account details and keep your login secure. You are responsible for all activity under your account. Tell us at once if you think someone else has used your account.

You may only connect Pages and accounts that you own or manage with permission. You must not use the Service in a country or by a person subject to UK, EU, UN or US sanctions.

3. Third-party platforms

The Service depends on Meta Platforms, Inc. and its affiliates (“Meta”). Your use of Facebook and Instagram stays subject to Meta's terms and policies, including the Meta Platform Terms. You must follow them. We are not affiliated with or endorsed by Meta. Meta can change or end access to its APIs, and this can change or stop features of the Service. We are not liable for changes made by Meta.

4. Acceptable use

You must not use the Service to:

• send spam, bulk or unsolicited messages, including cold DMs, or message people from bought, rented, scraped or imported contact lists;
• message a person who did not comment or write to you first, or break Meta's messaging rules;
• buy, sell or fake likes, comments, followers, views or other engagement;
• break any law or the rights of any person, including privacy and data protection laws;
• send or publish illegal, hateful, harassing, deceptive or adult content;
• collect personal data of people without a legal basis;
• try to access systems, accounts or data that you are not allowed to access;
• copy, resell, reverse engineer or interfere with the Service, except where the law allows;
• promote products or services that our payment providers or Meta prohibit.

AFP.MONSTER never starts a conversation. It only replies to people who commented on your post or ad, or who messaged your Page first. Our Acceptable Use Policy has the full rules and is part of these Terms.

We can block you, remove your flows, limit, suspend or end your access if you break these rules, if we must follow the law, or if Meta or our payment provider requires it. Where possible, we tell you first. For a serious or repeated breach, we can act at once.

5. Plans, prices and taxes

Plans, prices, add-ons and billing periods are shown on our pricing page and at checkout before you pay. Prices are in US dollars (USD) and do not include tax. Taxes such as VAT or sales tax are added at checkout based on your billing address, as shown there.

We can change prices. For an active subscription, we tell you at least 30 days before a new price applies. You can cancel before the new price starts.

6. Payment and subscriptions

Card subscriptions renew automatically at the end of each billing period for a new period of the same length, at the price shown at purchase or the updated price we told you about. We charge your payment method on each renewal date until you cancel. You can cancel at any time in your account billing settings. Cancellation stops future charges. You keep access until the end of the period you already paid for.

If you change your plan or add-ons during a period, the price difference is calculated pro rata and shown to you before you confirm.

Card payments: our order process is conducted by our online reseller Paddle.com Market Limited (“Paddle”). Paddle is the Merchant of Record and the seller of record for card orders. Paddle handles payment, taxes, invoices and refunds for these orders, and Paddle's Checkout Buyer Terms apply to your purchase. Your card statement shows a charge from Paddle (“PADDLE.NET”). For questions about the product, contact us at [email protected]. For questions about a payment or an invoice, contact Paddle at paddle.net. FJORN LLC provides the software and Paddle sells it to you.

Cryptocurrency payments are processed by Cryptomus. A cryptocurrency payment buys one period and never renews automatically. The amount is fixed in US dollars at checkout; the cryptocurrency amount follows the exchange rate at that time. Network fees are paid by the sender.

7. Free trial and promotions

New accounts can get a free trial. The trial does not need payment details and does not turn into a paid plan by itself. When the trial ends, you choose whether to buy a plan. Each person can use a trial once. Coupons and promotions apply only for the period and on the conditions stated with the offer.

8. Refunds

Refunds are described in our Refund Policy, which is part of these Terms. In short, you can ask for a full refund within 14 days of any payment, including renewals. Your legal rights are not affected.

9. Right to cancel for UK and EU consumers

If you are a consumer in the UK or the EU, you have the right to cancel a contract for a digital service within 14 days without giving a reason. Our Refund Policy gives you a full refund within 14 days of each payment, so you can always use this right in full. This section does not limit your rights under the UK Consumer Rights Act 2015, EU consumer law or any other mandatory law.

10. Your content and data

You keep all rights to your content and to the content on your connected accounts. You give us a limited licence to process this content only to provide the Service to you. We handle personal data as described in our Privacy Policy.

You are responsible for the content that the Service posts or sends on your behalf, for your automation rules, and for having a legal basis to process the messages and comments of the people who write to you.

11. Our rights

The Service, its software, design and brand belong to us or our licensors. We give you a limited, non-exclusive, non-transferable right to use the Service during your plan, under these Terms. You must not remove notices or use our brand without our written permission.

12. Availability and changes

We work to keep the Service available, but we do not promise that it will run without errors or interruptions. We can update, change or remove features. If we remove a main paid feature, we tell you and, if you are affected, we offer a pro rata refund for the remaining paid period.

13. Warranties

We provide the Service with reasonable care and skill. Except for rights that the law gives you and that cannot be removed, the Service is provided “as is” and we give no other warranty, including fitness for a particular purpose or uninterrupted operation.

14. Liability

Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, or for your statutory consumer rights.

Subject to that, we are not liable for indirect or consequential loss, loss of profit, loss of data or loss of business. Our total liability for any claim related to the Service is limited to the amount you paid us in the 12 months before the event that caused the claim.

15. Business customers

If you use the Service for a business, you agree that the limits in sections 13 and 14 apply to the maximum extent allowed by law. You will compensate us for claims by third parties that come from your content or from your breach of these Terms.

16. Suspension and termination

You can stop using the Service and delete your account at any time. We can end your access if you break these Terms, by giving notice, or at once where the breach is serious or the law requires it. After the end of your plan we delete your data as described in the Privacy Policy.

17. Changes to these Terms

We can change these Terms. For material changes we give you at least 30 days notice by email or in the Service. If you do not agree, you can cancel before the change starts. The latest version is always at https://afp.monster/terms-of-service.

18. Complaints and contact

Email us at [email protected] with questions or complaints, or write to us on Telegram. We reply within 5 business days.

19. Governing law

These Terms follow the laws of the State of Wyoming, USA. The courts of Wyoming have jurisdiction. If you are a consumer, you also keep the protection of the mandatory consumer laws of your country of residence, and you can bring a claim in the courts of that country.

20. General

If a part of these Terms is invalid, the rest stays in force. You cannot transfer your rights under these Terms without our consent. We can transfer ours to a successor of our business. These Terms and the documents linked in them are the whole agreement between you and FJORN LLC about the Service.