Refund Policy

Last updated 30 October 2026

This Refund Policy is part of our Terms of Service. It applies to every paid plan and add-on of AFP.MONSTER.

1. 14-day refund

You can ask for a full refund within 14 days of any payment. This covers your first payment and each renewal. You do not need to give a reason.

2. How to ask

Email [email protected] from the email address of your account. Write “Refund” in the subject and give the email used for payment and the date of payment. We answer within 5 business days.

3. How we pay

We refund the original payment method. The time to show the refund depends on your bank or card issuer and is usually 5 to 10 business days after we approve it. After a refund, access to the paid plan or add-on ends.

4. Cancellation

You can cancel a subscription at any time in your account billing settings. Cancelling stops future charges. You keep access until the end of the period you paid for, unless you also ask for a refund within the 14 days.

5. Free trial

The free trial does not need payment details and is never charged. If you buy a plan after the trial, section 1 applies to that payment.

6. Technical problems

If the Service does not work as described because of a fault on our side and we cannot fix it, you can ask for a refund for the affected period, even after 14 days.

7. Your legal rights

This policy does not limit your legal rights. If you are a consumer in the UK or the EU, you can cancel a digital service within 14 days, and section 1 lets you do this for every payment. Your rights under the UK Consumer Rights Act 2015 and EU consumer law stay in force.

8. Business customers

Business customers have the same 14-day refund right as in section 1.

9. Chargebacks

Please contact us before you ask your bank for a chargeback. We solve most refund requests quickly. If a dispute starts without contact, we can limit access to the account while we review it.

10. Payments and refunds by our provider

Card orders are sold by Paddle as Merchant of Record. We approve refunds under this policy and Paddle pays them back to your original payment method. Paddle's Checkout Buyer Terms also apply. For a question about a charge or an invoice, you can also contact Paddle at paddle.net.